Saturday, April 17, 2010

April Q&E Kaizen 4/17/2010: Do unto others...

Before: Didn't know sales people's name at Pep Boys and got OK service.

After: Worked on knowing staff names, introdiuced myself to the manager, took a genuine interest in the employees, and praise them to the manager when they go out of their way to help me..

  • Better relationships with sales people
  • They see me and immediately ask what I need when I come in and wait on me.
  • Reduced search time for parts and products due to improved clerk assistance.
  • They volunteer to give me coupons that I am not aware of-last time Mario gave me a $10 coupon that was not in the latest ad
What have you improved today?

Dan Lafever, Kaizeneer

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