Thursday, March 20, 2008

Videos...that improve your ppt presentation

I've been adding videos to my power point presentations to add some fun and humor and change the pace. Sometimes power points are just all blah, blah, blah... One of my favorite videos is this one...

I used this in a technology PPT about VoIP. I made....before I showed it I said, "We wanted our new VoIP server to have a fast and smooth implementation...just like this." I played the video and then my follow-up was, "Sometimes, bringing in new technology can be painful!"

Thanks to Kirk Weisler for the video and the tag line.

Thursday, March 6, 2008

Another Kaizen video

A youtube video for personal Kaizen. Enjoy!

Wednesday, March 5, 2008

The best dental hygenist ever...again

As I mentioned yesterday, Amy at the dentist office was helping me improve my dental care. She recommended a number of products that I was not familiar with and gave me a list of things to purchase for better care. Her next improvement is to create a notebook so she could show patients what the product labeling looked like to find the exact product! If you don't know what you are looking for, the choices of dental products can be overwhelming at the supermarket. Amy definitely has making things better in her blood and as her patient, I really benefitted from her kaizen approach.

The coolest story about Amy though is when I first switched to Dr. Goldsmith's office from my old dentist. I came in for my appointment and noticed a younger woman escorting an older lady to her car. It was apparent that the young woman was concerned and was carefully watching to make sure the elderly woman got safely to her car. I made a mental note and then went and checked into my dentist's office and sat in the waiting room. Two minutes later, the younger lady came into Dr. Goldsmith's office and went into the back. Once they called my name, I went back and saw that she was my new hygenist! I asked her if she was the same person in the parking lot and she said she was. Amy introduced herself and told me that she was concerned that her patient was frail and could easily stumble or fall. Amy took the time to walk her client downstairs, out the the parking lot, and made sure she got to her car without incident.

This care and concern blew me away. Amy's improvement in service to her client was amazing and I an still impressed when I tell this story. In all my years, I have never seen that kind of treatment. Imagine how life would be if everyone improved their service to benefit others. Amy is my kaizeneer of the year!

Tuesday, March 4, 2008

The best dental hygenist ever.

My son Chip and I went up the stairs of the dentist office yesterday for my semi-annual trip to the dentist. After the check-in, we went back to visit Amy, my hygenist, in a patient room of Dr. Goldsmith's office. Amy is sweet as can be and she has the way of Kaizen in mind as she does her work.

I was questioning her on the best way to improve my flossing and Amy did something I did not expect. She had me hold a hand mirror and she adjusted lamp and I could see exactly how she flossed my teeth. In my 40 years of going for checkups, no one had ever shown me how to floss correctly in a visual way like this before. She was showing me the correct technique on my own set of chompers! Both Chip and I were very impressed. Her next step was even more unexpected.

She had me take that same mirror and show me how to examine the color of my gums. If the gums around the teeth were very red and then pink under that, there was an infection indicating that flossing and brushing were not doing the job. If the gums around the teeth were all the same "coral pink" color then I was doing the cleaning correctly. So, Amy gave me the proper flossing technique and the visual feedback loop to understand if my improvement in dental hygiene is working. Very cool.

Tomorrow I'll share Amy's next coming Kaizen and something she did for an elderly patient that still blows me away.