April Q&E Kaizen 4/5/2010: Get to the front of the bank line

Before:  I had to go to the bank when it opened today but five people were ahead of me waiting for the doors to open.

After: Both the lobby and the drive through opened at the same time-9AM.  No one was waiting in the drive-thru so I went there and it opened the same time as the bank doors.

Results: 

• First in line at the drive-thru window with one one in front of me
• Transaction time was 3.5 minutes
• Reduced wasted motion having to get out of the car and to the teller window
• Saved time

What have you improved today?

Dan Lafever. Kaizeneer