After: Worked on knowing staff names, introdiuced myself to the manager, took a genuine interest in the employees, and praise them to the manager when they go out of their way to help me..
Results:
- Better relationships with sales people
- They see me and immediately ask what I need when I come in and wait on me.
- Reduced search time for parts and products due to improved clerk assistance.
- They volunteer to give me coupons that I am not aware of-last time Mario gave me a $10 coupon that was not in the latest ad
Dan Lafever, Kaizeneer
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